| About UsTek-Group Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@tek-tanks.com |
| Making A Purchase Making a purchase could not be easier. You can place any items in your "Trolley" by simply clicking the BUY button on any product. Items added to the "Trolley" can easily be removed later. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or securely over the Internet.Please note that to make an online payment you must have the most recent Java Script downloaded. |
| Shipping And Handling Carriage costs for mainland UK may change, but any changes will be notified by email for approval. please see below for the types of services available. Please call for carriage costs outside mainland UK.UK - Royal Mail - this is the best option for lighter objects. Royal Mail Special Delivery - this is available for small items under 1kg. Interlink - this is the best option for orders over 1kg. For all delivery timescales please see - Delivery Schedule.UK orders over 100kg please call for competitive rates |
| Delivery Schedule We aim to deliver your order right away. We aim to deal with your order on the day it is placed. However depending on the time of day the order is placed, it may be dealt with the following day. Mainland UK Royal Mail - Please allow 1-2 working days.Special Delivery - Please allow 1 working days.Courier - Please allow 1 working day for delivery. European Union Airmail Europe - Please allow 3 working daysThe anticipated delivery times vary considerably from country to country. You will be informed of the delivery time for your country once your order has been despatched. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| GuaranteeWe guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching UsIf you need to reach us, please email us on sarahw@tek-tanks.com, alternatively, you can call on 01420 520830 (International +44 <phone without first zero>) or fax us on 01420 520840 or write to us at:Tek-Tanks Ltd - The Old Stables - West End Farm - Upper Froyle - Hampshire - GU34 4JR - England |
| Privacy PolicyTek-Group do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |